December 30, 2008

woohoo! love the Rival Company

Hubby bought me a huge crock pot last summer from Fry's. It was red and steel and just lovely. It was the biggest crock pot I have ever had. Oh how I loved that thing. LOL

Well it was used just a few months before our oldest dropped the crock and shattered it. *weeping*

I called Rival this weekend to see if I could purchase a new crock. The very awesome customer service lady took a bunch of info off the remaining pieces (so glad I didn't throw it away!) Sadly, she came back on the phone and said my crock was out of warranty. WHAA! I got that crock for only $20 on sale from over $70!! I can not afford to replace the WHOLE thing. She asked me to hold and came back a few minutes later. She had spoke to her boss and he said that since my crock was just barely out of warranty they would still honor the warranty and REPLACE IT!!! FREE!!!!!!

I will definately be recommending Rival based on their service department. You just can't beat that kind of service. Truely going above and beyond!

Hubby is already dreaming of recipes that will be cooking in the crock pot. :)
My church small group will be happy too as they love my crock pot enchiladas.


  1. OK, so now you must share with all of us your enchilada recipe.
    I use my crock pot a lot, but i've never made enchiladas in it.

    PTL that you are getting a new crock for free! That is awesome.

  2. well the crock is on back order thanks to the holidays :(

    I will post my recipe when I find it ;)


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